We take your privacy seriously - here's how we handle your info
Look, we get it - nobody really enjoys reading privacy policies. But here's the thing: at Aerilon Quinthar, your trust means everything to us. So we're gonna be straight with you about what information we collect, why we need it, and what we do with it.
This policy applies when you book a room, use our spa services, dine at our restaurant, or just browse our website. If you're in Canada (which, hey, you probably are since we're in beautiful Whistler), you've got some solid privacy rights under Canadian law, and we're totally committed to respecting them.
Here's what we typically gather when you interact with us:
We're not in the business of collecting data just for kicks. Everything we gather serves a purpose:
Confirming bookings, managing room assignments, handling payments, and making sure everything runs smoothly during your stay.
Remembering your preferences, tailoring recommendations, and making your next visit even better than the last one.
Sending booking confirmations, updates about your reservation, responding to inquiries, and occasionally sharing special offers (only if you've said it's cool).
Analyzing trends, understanding what guests love (and what needs work), and continuously upgrading our facilities and services.
Meeting legal obligations, preventing fraud, ensuring guest and staff safety, and protecting our property.
We take security pretty seriously around here. Your information is protected with industry-standard encryption, secure servers, and strict access controls. Our staff is trained on privacy best practices, and we regularly review our security measures.
That said, no system is 100% foolproof. We do our absolute best, but we can't guarantee complete security. If you notice anything suspicious, let us know right away.
We keep your personal information only as long as necessary - typically for the duration of your relationship with us plus whatever's required by law (usually about 7 years for financial records).
Under Canadian privacy law (specifically PIPEDA), you've got some solid rights when it comes to your personal information:
Request a copy of the personal info we have about you.
Update or correct any inaccurate information.
Ask us to delete your data (subject to legal requirements).
Unsubscribe from marketing communications anytime.
To exercise any of these rights, just reach out to us using the contact info below. We'll respond within 30 days (or sooner if we can swing it).
Our website might link to other sites - tour operators, local attractions, that sort of thing. Once you click away from our site, this privacy policy doesn't apply anymore. We're not responsible for their privacy practices, so check out their policies if you're concerned.
Our services aren't directed at kids under 13, and we don't knowingly collect their personal information. If you're a parent and think we might have info about your child, let us know and we'll delete it.
We might update this policy from time to time as our practices evolve or laws change. When we do, we'll post the updated version here and adjust the "Last Updated" date at the top. For major changes, we'll try to give you a heads-up via email or a notice on our website.
If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. We're always happy to chat.
(604) 555-8847
reservations@aerilonquinthar.info
1250 Mountain View Drive
Whistler, BC V8E 0T3, Canada
Privacy Officer: For formal privacy concerns or complaints, you can contact our Privacy Officer at the address above or email privacy@aerilonquinthar.info
We know privacy policies can be a bit dry, but this stuff matters. If anything here doesn't make sense or you want more details about how we protect your information, seriously - just ask. We'd rather explain it in plain language than have you wondering.